Grainger.com Mini-cart & Checkout Wireframes

Fagan contracted with Grainger.com as Senior User Experience Architect. She created wireframes for a subscription feature and for an award-winning persistent mini-cart and one-page checkout. Background The Grainger.com UX management team challenged the its staff to create visions for different areas of the company's website. Managers divided the staff into four teams, set a deadline,... Continue Reading →

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Grainger.com Subscription Wireframes

Fagan contracted with Grainger.com as Senior User Experience Architect. She created wireframes for a subscription feature and for an award-winning persistent mini-cart and one-page checkout. Background Grainger.com had contracted with an outside vendor to provide subscription functionality. Grainger.com required many more complex considerations than the vendor's out-of-the-box functionality could handle. Process As her team's most-experienced... Continue Reading →

Walgreens.com Prescription Value Card Wireframes

Fagan contracted with Walgreens.com as User Experience Designer and worked on the company's online pharmacy. Wireframes were created in Visio, Axure, and Photoshop. Overview Years on development teams taught Fagan the laws of customer-centric design. Most assuredly, interfaces designed without user input fail. The interfaces she advocates are inextricably linked to the user's or customer's... Continue Reading →

Walgreens.com Prescription Savings Club Wireframes 1

Fagan contracted with Walgreens.com as User Experience Designer and worked on the company's online pharmacy. Wireframes were created in Visio, Axure, and Photoshop. Overview Years on development teams taught Fagan the laws of customer-centric design. Most assuredly, interfaces designed without user input fail. The interfaces she advocates are inextricably linked to the user's or customer's... Continue Reading →

Walgreens.com Prescription Savings Club Wireframes 2

Fagan contracted with Walgreens.com as User Experience Designer and worked on the company's online pharmacy. Wireframes were created in Visio, Axure, and Photoshop. Overview Years on development teams taught Fagan the laws of customer-centric design. Most assuredly, interfaces designed without user input fail. The interfaces she advocates are inextricably linked to the user's or customer's... Continue Reading →

HSBC.com Home Page

Fagan was Principal Content Developer for the websites of global bank HSBC. The role combined writing web content with developing front-end code, two of her strengths. HSBC bought Beneficial.com and HFC.com, which desperately needed redesigns. The two sites were essentially the same but served different markets. Background Though the two websites were branded differently, Beneficial.com... Continue Reading →

HSBC.com About Us & Advantage

Fagan was Principal Content Developer for the websites of global bank HSBC. The role combined writing web content with developing front-end code, two of her strengths. HSBC bought Beneficial.com and HFC.com, which desperately needed redesigns. The two sites were essentially the same but served different markets. Background HSBC acquired Beneficial and HFC, which had been... Continue Reading →

HSBC.com Email

Fagan was Principal Content Developer for the websites of global bank HSBC. The role combined writing web content with developing front-end code, two of her strengths. HSBC bought Beneficial.com and HFC.com, which desperately needed redesigns. The two sites were essentially the same but served different markets. Background Beneficial/HFC marketers regularly communicated with customers by email.... Continue Reading →

HSBC.com Rate Reduction Program

Fagan was Principal Content Developer for the websites of global bank HSBC. The role combined writing web content with developing front-end code, two of her strengths. HSBC bought Beneficial.com and HFC.com, which desperately needed redesigns. The two sites were essentially the same but served different markets. Background A Beneficial/HFC program offers lower rates to customers... Continue Reading →

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